E-shop return policy
Terms and conditions described in this policy are applied at all products purchased from the DreamFashions.gr through www.dreamfashions.gr website.
When you place your order through the dreamfashions e- shop (www.dreamfashions.gr) and for the dreamfashions range products, you have the option to cancel your order on the same day you placed it.
If you cannot return the products you have bought from the dreamfashions online store (www.dreamfashions.gr), our service partners can return them for you with an extra charge. The charge for your products transfer depends on your postal code and the product weight.
In case the products are not returned within 14 days, DreamFashions.gr has the right to deny any return or product replacement. In any case the maximum return or replacement time limit cannot be extended more than 14 calendar days from the delivery date.
Returned products delivery
You agree to provide DreamFashions.gr with as many details as possible regarding the products delivery address, the floor, possible access difficulties for our service partners, elevators, narrow stairs et. In order to facilitate the delivery procedure you agree to provide suitable access at the delivery place.
If our service partners think the product delivery from your space, may cause damages at your property, they will inform you and write it on the delivery form. You can instruct our service partners to collect your products despite this recommendation, however we will not be responsible for any damage that can occur to your property or the products, given the fact the products collection will take place with extra caution and care.
You agree to give our service partners all products you wish to return, including all parts and accessories they are constituted of. During the products return you will sign a delivery form certifying the delivery took place. You will receive the delivery form from our service partners.
If you cannot be present during the product delivery, you can appoint a representative to complete the process for you. The representative must be over 18 years old and capable to supervise the product delivery instead of you.
Products return fee
Refund for the returning products will take place as soon as possible. In any case it will take place once you inform us in writing for the return request and once the products are delivered to us from our service partners.
Withdrawal right exceptions
a) goods provision or service supply which price depends on the financial market variation, that is not possible to be controlled and can occur within the withdrawal deadline.